Refund policy

At ViviPop Toys, we want you to be happy with your purchase.

Change of Mind
We do not accept returns or refunds for change of mind, including where you have changed your mind about a product, selected the wrong item, or no longer want the item.

Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, or you have received the wrong item, please contact us as soon as possible at wwkong@hotmail.com with your order number and photos of the item and packaging where possible. We will review the issue and work with you to provide an appropriate remedy.

Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law.

Where a product does not meet the consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Refunds
Where a refund is provided, it will normally be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Contact Us
For any return or refund enquiries, please contact us at wwkong@hotmail.com.