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FAQ

Find answers to common questions about ViviPop Toys, shipping, orders and product care.

Products & Safety

What age are ViviPop Toys suitable for?

There is no single age recommendation that applies to every product. Please check the individual product page, packaging and any instructions supplied with the product. Adult supervision is recommended.

Are all products made from the same material?

No. Materials and construction vary between products. Please refer to the individual product description and packaging for product-specific information.

Are squishy toys medical or therapeutic products?

No. Our squishy toys are sold as toys or collectible novelty products and are not intended to diagnose, treat or manage any medical or health condition.

How should I care for my squishy toy?

Use the toy only as intended. Do not eat or ingest it, heat or microwave it, or intentionally cut, puncture or damage it. Stop using the product if it becomes damaged or begins leaking. Keep away from babies and toddlers, and adult supervision is recommended.

Shipping & Delivery

How much is shipping within Australia?

Standard Shipping is AU$9.95 and Express Shipping is AU$14.95. We offer FREE Standard Shipping Australia-wide on orders of AU$79 or more.

How long does delivery take?

Orders are typically processed and dispatched within 1–3 business days. After dispatch, Standard Shipping is estimated at 2–6 business days and Express Shipping at 1–3 business days. Delivery times are estimates and may vary.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Returns & Orders

Can I return an item if I change my mind?

We do not accept returns or refunds for change of mind. This does not affect any rights you may have under the Australian Consumer Law.

What if my item arrives damaged, faulty or incorrect?

Please contact us as soon as possible at wwkong@hotmail.com with your order number and, where possible, photos of the item and packaging. We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

Can I cancel my order?

Orders can be cancelled through our self-service cancellation option within 15 minutes of placing the order. If you need assistance after this time, please contact us as soon as possible.

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Products

Crunchy Cabbage Squishy Toy

Crunchy Cabbage Squishy Toy

Regular price $19.95 Sale price $13.95
Crunchy Cheese Squishy ASMR

Crunchy Cheese Squishy ASMR

Regular price $19.95 Sale price $14.95
Crunchy Corn ASMR Squishy Toy

Crunchy Corn ASMR Squishy Toy

Regular price $19.95 Sale price $14.95
Crunchy Dragon Fruit Squishy

Crunchy Dragon Fruit Squishy

Regular price $19.95 Sale price $14.95