Privacy policy
Last updated: September 17, 2026
ViviPop Toys operates this online store and website, including the related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise use our Services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our Services, we may collect or process the following types of personal information:
* Contact information, including your name, email address, phone number, billing address and shipping address.
* Payment and transaction information, including your payment method, payment confirmation, transaction details and information required to process your order. Payment information may be processed by Shopify and our payment service providers. ViviPop Toys does not directly store your complete payment card details.
* Account information, including account details, preferences and settings where applicable.
* Order and shopping information, including products you view, add to your cart, purchase, return or cancel, and your previous transactions.
* Communications, including information you provide when contacting us with an enquiry or requesting customer support.
* Device and usage information, including your IP address, browser, device, network connection and information about how you interact with our website.
How We Collect Personal Information
We may collect personal information:
* directly from you when you place an order, create an account, contact us or otherwise provide information to us;
* automatically when you visit or use our website, including through cookies and similar technologies;
* from Shopify and service providers that help us operate our store and fulfil orders; and
* from other partners or third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
* process payments and fulfil your orders;
* arrange shipping and delivery;
* manage your account and order history;
* provide customer service and respond to enquiries;
* process eligible returns, refunds or other order-related requests;
* maintain and improve our website and shopping experience;
* prevent fraud and protect the security of our store;
* send marketing or promotional communications where permitted and in accordance with your preferences; and
* comply with applicable legal and regulatory requirements.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business, including to:
* Shopify, which hosts and powers our online store;
* payment processors;
* shipping and delivery providers;
* technology, hosting, analytics and customer-support service providers;
* marketing providers where applicable and permitted; and
* government authorities or other parties where required or authorised by law.
We may also disclose information in connection with a business transaction or where necessary to protect our legal rights or the rights and safety of others.
Shopify
Our store is powered by Shopify. Shopify collects and processes personal information in connection with your access to and use of our store and Shopify’s services.
Information you provide through our store may be transmitted to Shopify and other service providers, including providers located outside Australia.
For more information about how Shopify processes personal information and the privacy rights available to you, please see the Shopify Consumer Privacy Policy.
Cookies and Similar Technologies
Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve the shopping experience and, where applicable, support advertising and marketing.
Depending on your location and applicable law, you may be provided with options to manage certain privacy and cookie preferences.
Marketing Communications
Where permitted, we may send you promotional emails or other marketing communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. You may still receive non-promotional communications relating to your orders, account or customer-service enquiries.
Children’s Privacy
Our online store is intended to be used by adults purchasing products and is not intended for children to independently provide personal information or make purchases.
We do not knowingly collect personal information directly from children where doing so would not be permitted by applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.
Security and Retention
We take reasonable steps to protect personal information handled through our business. However, no method of transmission or electronic storage is completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, fulfil orders, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal obligations.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have rights in relation to your personal information, including rights to request access to or correction of certain personal information.
Other rights, such as deletion or portability, may apply in particular jurisdictions and circumstances.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
International Data Processing
Because we use Shopify and other service providers that may operate internationally, your personal information may be processed or stored outside Australia.
Where applicable, personal information will be handled in accordance with relevant legal requirements and the privacy practices of the applicable service providers.
Complaints
If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will review your enquiry and respond as appropriate.
You may also have the right to contact the relevant privacy or data protection authority in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services or applicable legal requirements.
When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy-related request, please contact:
ViviPop Toys
Email: wwkong@hotmail.com
Phone: +61 422 093 168
Victoria, Australia